Payment and Returns Information Guide

The payment and returns information guide explains how you can pay for items when you shop; how and when you can return items and; how refunds are processed.

Payment Guide
We think that shopping should be fun and so we offer a range of ways to pay that are secure and convenient.

All payments are secure and we do not keep any of your credit card details. We do not have access to your credit card information at any time.

For details on the guidelines for payments on this site please read on.

PayPal
We accept debit credit card payments through Pay Pal.

If you are shopping from Continental Europe or EU, North America or anywhere else, place your order and your credit card company will convert the transaction to your own currency.

We are committed to only shipping to PayPal confirmed addresses from PayPal verified accounts.

You can confirm your address registered with PayPal by logging into your PayPal account and following the instructions.

However, if you’re unable to confirm your address with PayPal, we are unable to accept a PayPal payment.

All items require signature as proof of delivery.

Major Debit and Credit Cards
Payments made by debit or credit cards are accepted.
If you are shopping from Continental Europe or EU, North America or anywhere else, place your order and your credit card company or bank (or finance institution) will convert the transaction to your own currency.

Items will be shipped to the address that you provide.
All items require signature as proof of delivery.

Returning Items

Here at Peruke, we want you to adore your item and to this end, we thoroughly inspect every individual stockroom item prior to shipping. We also know that sometimes people change their minds and here at Peruke, that’s OK with us.

Returning Wigs, Hair Extensions and Accessories
If you would like to return a product simply because you’ve changed your mind, notify us and send it back within 14 days of receiving it and we’ll give you a refund for the item, excluding postage costs.
If we are not notified that the item is to be returned and if the item is not returned within 14 days, it cannot be returned. These terms apply Monday - Sunday.

To obtain a refund the item must be unused, in its original packaging and in a resaleable condition; this means that it has to be in the exact condition in which it was sent to you.

We do not accept returns on any items that have been altered in anyway including, but not limited to, being cut, dyed, toned or customised in any way.

The item must be free from dust, pet hair and odours.

For hygiene reasons, we are unable to refund the item if it appears to have been used or altered in any way and we’ll contact you to advise of you this.

For wigs and hair extensions, please send return the item using Royal Mail 1st Class recorded or international signed for service, so that proof of delivery requires our signature and so that it can be tracked.

The above does not affect your statutory rights.

Exclusions:
Discount items, ex-display items, items described as "seconds" (as these all contain clearly outlined faults) are sold as seen and cannot be returned for change of mind.

These transactions are final unless otherwise specified on the item's listing page.

This does not affect your statutory rights.

Refunding Payment
Refunds on returned items will be issued in the same payment form as tendered at the time of purchase.
Returns are normally processed within five working days of receipt.
Once your return has been processed an email notification will be sent.
Please allow 5-7 working days for funds to be visible in your account after return has been processed. 

Adhesives and Removers
Due to the nature of these products we’re not able to refund or exchange these items and so all purchases are final.

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