The Wigs & (other) Pieces Shipping Guide

Your Order

When you order from us you’ll receive an e-mailed receipt which will have your unique order reference number and our e-mail address (we don’t post our e-mail address on the website site to avoid spammers).

So visit our store and peruse the perukes and if you have any questions about any of the items, just use the contact form


Where We Ship

We use Royal Mail and so we ship worldwide as we aim to make our products accessible to those who want them, irrespective of location.

It doesn’t matter where you are; if Royal Mail will deliver it, then we'll ship it!


When We Ship

We ship items by 2PM on Mondays, Wednesdays and Fridays.

Exclusions: Saturdays, Sundays, UK Bank and Public Holidays (such as Good Friday and New Year's Day).


How We Ship

We thought of using fancy-schmancy packaging - you know, those lovely small-but-bulky boxes, with our logo in a cursive but not too whimsical font, with mounds of crepe paper inside, but that would mean two things: increasing the price of our products to cover the cost of all that lovely packaging and; increasing the cost of postage as Royal Mail classifies small boxes as small parcels and therefore the postage price increase.

So, instead we decided that since hairpieces, whether full lace wigs, lace front wigs, or monofilament wigs, human hair weave extensions, bulk human hair or any other type of hair extensions cost more than the average mascara, it would be better for our customers if we keep the packaging and postage costs as low as possible by using large padded envelopes to send items - this means that Royal Mail classifies items as large letters and not small parcels. This also means that items are sent in discreet packaging to protect your privacy.


UK

Items are sent using Royal Mail, 1st Class with proof of delivery via a signature from the receiver.

Items should be with you within one three days of posting - more often than not, it's the next day.

(Currently we do not use Royal Mail Special Delivery service within the UK as the majority of UK customers find the extra cost incurred unnecessary)


Everywhere Else

Items are sent Royal Mail with proof of delivery via a signature from the receiver. Tracking codes are available upon request. ("Why upon request?" we hear you ask; it's all down to a lesson we learned the laborious way. We used to automatically send tracking codes to every customer, which was all well and good right up until spending entire mornings doing nothing but sending tracking codes to customers only to learn that just a teeny-weeny percentage of these customers even cared about them and an even teenier-weenier percentage actually tracked their items at all.)

Items should be with you within five to seven days of posting.


Monthly Offers

Each month there is an offer just for that month - whether it's a price reduction or free shipping. These offers will be in addition to any other clearance or sale items.

It’s just our way of saying thank you for learning and buying here at Peruke.

For further details on deliveries, see our in-depth Ts & Cs guide. So why not visit our stores, peruse the Peruke and pick what suits!





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